Effective Date: September 2, 2026
Last Updated: September 2, 2026

This Subscription & Refund Policy explains the terms applicable to paid subscriptions, premium features, payments, renewals, cancellations and refunds offered through LingoLocal.

LingoLocal is operated by ITAMOTO Group (“LingoLocal”, “we”, “us”, or “our”).

By purchasing or using a LingoLocal subscription, you agree to this Subscription & Refund Policy, our Terms & Conditions, and our Privacy Policy.

1. LingoLocal Subscription Plans

LingoLocal may offer free and paid subscription plans that provide access to additional features and benefits.

Paid plans may include, depending on the plan:

Additional language browsing
Increased Instant Translation limits
Ad-free experience
Offline language downloads
Additional learning features
Additional contribution or usage limits
Premium LearnLocal features
Other features described in the applicable subscription plan

Subscription prices, features, limits and benefits may change from time to time.

The applicable price and benefits displayed at the time of purchase will apply to that subscription purchase.

2. Subscription Pricing

LingoLocal may offer subscription plans at different prices, including plans such as:

₹19/month
₹49/month
₹69/month
₹99/month

The availability and exact features of each plan may vary.

The applicable subscription price will always be shown to you before you confirm your purchase.

Taxes, where applicable, may be included in or added to the displayed price according to the requirements of the relevant payment platform and applicable law.

3. Where You Purchase Your Subscription

LingoLocal subscriptions offered through the mobile application may be purchased using the billing system provided by the applicable app store.

For Android devices, this may include:

Google Play Billing

For iPhone and iPad devices, this may include:

Apple App Store / StoreKit

The payment provider or app store may process your payment directly.

Your purchase is also subject to the applicable platform’s terms, payment policies and refund procedures.

4. Subscription Period

Unless otherwise stated at the time of purchase, LingoLocal subscriptions are offered on a recurring monthly basis.

Your subscription period begins when the applicable payment platform confirms your purchase.

Your premium benefits will remain available during the applicable paid subscription period, subject to:

Successful payment
Your subscription status
The applicable subscription plan
Availability of the relevant feature
Compliance with LingoLocal’s Terms & Conditions

5. Automatic Renewal

Subscriptions may automatically renew at the end of each subscription period unless you cancel them before the renewal date.

If automatic renewal is enabled:

The applicable payment platform may charge your payment method.
Your subscription may continue for another billing period.
The new subscription period will begin according to the platform’s billing rules.

The exact renewal process is controlled by the applicable payment platform.

6. How to Cancel Your Subscription

Deleting the LingoLocal application does not automatically cancel your subscription.

You must cancel your subscription through the platform where you purchased it.

Android / Google Play

You can generally manage your subscription through:

Google Play → Profile → Payments & subscriptions → Subscriptions → LingoLocal → Cancel subscription

iPhone / iPad

You can generally manage your subscription through:

Settings → Apple Account → Subscriptions → LingoLocal → Cancel Subscription

The exact menus may change as Google or Apple updates their operating systems or services.

7. What Happens After Cancellation?

When you cancel an active subscription, cancellation generally prevents the subscription from automatically renewing.

Depending on the applicable platform’s rules, you may continue to have access to paid features until the end of your already-paid subscription period.

After the subscription period ends, your account may automatically return to the applicable free plan.

Cancellation does not normally result in an automatic refund for unused time.

8. Refund Policy

Refunds for subscriptions purchased through Google Play or the Apple App Store are generally subject to the refund policies and procedures of the applicable platform.

If you purchased your subscription through Google Play, refund requests may need to be submitted through Google Play.

If you purchased your subscription through Apple, refund requests may need to be submitted through Apple’s refund process.

Where required by applicable law, you may have additional refund or consumer rights.

LingoLocal will not intentionally restrict any mandatory refund rights provided by applicable law.

9. Accidental Purchases

If you believe that a subscription was purchased accidentally, you should submit a refund request as soon as possible through the platform used to make the purchase.

For purchases made through Google Play, follow Google’s applicable refund process.

For purchases made through Apple’s App Store, follow Apple’s applicable refund process.

LingoLocal may assist with subscription-related issues where appropriate, but the final refund decision may be determined by the applicable payment platform.

10. Duplicate Charges

If you believe that you have been charged more than once for the same subscription, please contact us with:

Your LingoLocal account email
Transaction/order information
Date of the transaction
Amount charged
Platform used for purchase

We may request additional information to investigate the issue.

Where the payment platform is responsible for processing the charge, we may direct you to the relevant platform for resolution.

11. Failed or Declined Payments

If a recurring subscription payment fails, the applicable payment platform may:

Retry the payment.
Place the subscription into a grace period.
Temporarily restrict premium access.
Cancel the subscription.
Take other actions according to its billing policies.

LingoLocal is not responsible for payment failures caused by:

Insufficient funds
Expired payment methods
Bank restrictions
Payment-provider failures
Incorrect billing information
Other issues outside our reasonable control

12. Changes to Subscription Prices

LingoLocal may change subscription prices from time to time.

Where required by applicable law or the relevant platform, users will receive appropriate notice of price changes.

A price change may apply to future subscription periods according to the rules of the applicable payment platform.

13. Changes to Subscription Features

We may modify, add or remove subscription features from time to time.

For example, we may change:

Translation limits
Language access
Offline download limits
Advertising benefits
Learning features
Contribution limits
Other premium features

We will make reasonable efforts to ensure that material changes are communicated where required.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

14. Upgrading Your Subscription

LingoLocal may allow users to upgrade from one subscription plan to another.

When available, upgrades will be processed according to the billing rules of the applicable platform.

The platform may calculate:

Prorated charges
Credits
Remaining subscription value
Immediate or delayed plan changes

The exact treatment may differ between Google Play and Apple App Store.

15. Downgrading Your Subscription

Where supported, users may downgrade their subscription according to the applicable platform’s subscription-management rules.

A downgrade may take effect immediately or at the beginning of the next billing period depending on the platform and subscription configuration.

When a downgrade takes effect, premium features that are not included in the new plan may no longer be available.

16. Free Plan

LingoLocal may provide a free plan with limited access to certain features.

The free plan may include:

Limited language access
Limited Instant Translation usage
Advertising
Limited contribution features
Limited or no offline downloads
Limited LearnLocal access

Free-plan limits may change from time to time.

No payment is required to use features that are explicitly provided as part of the free plan.

17. Ad-Free Subscription Benefits

Certain paid plans may provide an ad-free experience.

If your subscription includes an ad-free benefit, advertisements may be disabled for eligible LingoLocal content during your active subscription period.

Some third-party content, external websites or services may still display advertisements because they are outside LingoLocal’s control.

If your subscription expires or is cancelled and the paid period ends, the account may return to the advertising-supported experience applicable to your plan.

18. Offline Downloads

Some subscription plans may provide access to offline language resources.

Offline availability may depend on:

Subscription plan
Supported language
Device storage
App version
Licensing or technical limitations

Offline content may be removed or become unavailable if your subscription expires or the applicable feature is discontinued.

19. Subscription and Account Deletion

Deleting your LingoLocal account does not necessarily cancel a subscription purchased through Google Play or Apple.

You should separately cancel your subscription through the platform where it was purchased.

If you delete your account while an active subscription remains, the subscription may continue to renew unless it is separately cancelled.

20. Unauthorized or Fraudulent Transactions

If you believe that a transaction was made without your authorization, contact the payment platform and/or LingoLocal as soon as possible.

We may investigate suspected fraudulent transactions.

We may suspend or terminate accounts involved in:

Payment fraud
Chargeback abuse
Subscription abuse
Account manipulation
Other fraudulent activity

This does not affect any rights you may have under applicable law.

21. Chargebacks

If you initiate a chargeback or payment dispute, LingoLocal may temporarily restrict access to the associated premium features while the transaction is investigated.

If the payment is later confirmed as valid, access may be restored subject to the applicable subscription status.

We will cooperate with payment providers and financial institutions where reasonably necessary.

22. Promotional Offers and Trials

LingoLocal may occasionally offer:

Promotional pricing
Discounts
Free trials
Introductory offers
Limited-time subscription offers

Promotional offers may have additional conditions.

Unless specifically stated otherwise, promotional offers:

May be available only to eligible users.
May be limited to one per account.
May expire after a specified period.
May automatically convert into a paid subscription where clearly disclosed and permitted by the applicable platform.

The applicable terms will be displayed before activation.

23. Refunds for Service Problems

If a significant technical issue prevents you from receiving a paid subscription benefit, please contact us.

We may investigate the issue and, where appropriate, provide assistance or a remedy consistent with the applicable platform rules and applicable law.

Temporary interruptions caused by maintenance, network failures, device problems or third-party service outages do not automatically create a right to a refund.

24. No Transfer of Subscriptions

Unless explicitly permitted by the applicable platform, subscriptions are associated with the purchasing account and may not be:

Sold
Transferred
Resold
Shared for commercial purposes
Assigned to another user

Subscription benefits are intended for the account that purchased the subscription.

25. Taxes

Applicable taxes, including any goods and services taxes or other legally required charges, may apply to subscription purchases.

The applicable payment platform may collect and remit taxes where required.

26. Third-Party Payment Platforms

Google Play, Apple App Store and other payment providers operate independently from LingoLocal.

Their services may be governed by separate:

Terms of Service
Privacy Policies
Payment policies
Refund policies

LingoLocal is not responsible for changes to third-party billing systems, payment methods or platform policies.

27. Service Availability

We aim to provide reliable subscription services but cannot guarantee that every premium feature will be continuously available.

Features may occasionally be unavailable because of:

Maintenance
Software updates
Technical problems
Network outages
Security incidents
Third-party service interruptions
Circumstances beyond our reasonable control

We may modify or discontinue features subject to applicable law and any rights you may have as a consumer.

28. Account Suspension

If your LingoLocal account is suspended or terminated because you violated our Terms & Conditions, fraudulent subscription activity may result in loss of access to premium benefits.

Any refund will be handled according to the applicable platform rules and applicable law.

29. Consumer Rights

Nothing in this Subscription & Refund Policy is intended to remove or restrict any consumer protection, refund, cancellation or other statutory rights that cannot legally be excluded or limited.

Where mandatory law provides rights that are more favorable to you than these Terms, those rights will continue to apply.

30. Changes to This Subscription & Refund Policy

We may update this Subscription & Refund Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

If material changes affect existing subscribers, we may provide additional notice where required by applicable law.

31. Contact Us

If you have questions about subscriptions, billing or refunds, please contact us.

LingoLocal
Operated by ITAMOTO TRAVEL

Website:
https://www.lingolocal.in

Subscription / Billing Support:
billing@lingolocal.in

Privacy Email:
legal@lingolocal.in

Business Address:
NH415, Itamoto Building, H-Sector, Itanagar, Arunachal Pradesh, India – 791111

When contacting us about a payment issue, please include relevant transaction information where available.

Do not send your full payment card number or password by email.

32. Quick Subscription Summary

Before subscribing

You will be shown the applicable:

Subscription price
Billing period
Features
Usage limits
Renewal information
Other applicable terms

After subscribing

Your subscription provides access to the features included in your selected plan during the applicable subscription period.

To stop future charges

Cancel your subscription through the platform where you purchased it.

To request a refund

Use the refund process of the platform through which the purchase was made, unless LingoLocal directly processed the payment.

Important

Deleting the LingoLocal app does not automatically cancel your subscription.

Deleting your LingoLocal account does not necessarily cancel an app-store subscription.

33. Related Policies

For additional information, please review:

Privacy Policy
https://www.lingolocal.in/privacy-policy/

Terms & Conditions
https://www.lingolocal.in/terms-and-conditions/

Delete Account
https://www.lingolocal.in/delete-account/